Customer Satisfaction Supervisor

Driveway

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Not specified
Customer resolution
Team leadership
Process optimization
Driveway is seeking a Customer Satisfaction Supervisor to lead and inspire a team focused on enhancing the post-purchase customer experience. The ideal candidate will have extensive experience in customer service leadership, a strategic mindset, and strong communication skills. This role is located in Medford, OR, with a competitive salary range

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution and managing the activities of Driveway Customer Satisfaction Agents.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Supervisor to lead and inspire a team focused on enhancing the post-purchase customer experience. The ideal candidate will have extensive experience in customer service leadership, a strategic mindset, and strong communication skills. This role is located in Medford, OR, with a competitive salary range.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Team Leadership
  • Process Optimization
  • CRM and ERP systems

Nice-to-have

  • Sense of urgency
  • Strategic thinking
  • Positive team player
  • Adapt to change

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter