Service Delivery Manager – Network Managed Services

GOLDTECH RESOURCES PTE LTD

Singapore
Not specified; not specified; not specified
Manage team of 10 engineers
Ensure contractual sla compliance
24x7 network operations support
The role involves leading a team of 10 engineers to oversee Network Managed Services and ensure operational excellence

Job Summary

  • The role involves leading a team of 10 engineers to oversee Network Managed Services and ensure operational excellence.
  • Candidates must act as the primary escalation point for major incidents while managing change, incident, and problem processes aligned with ITIL.
  • The position requires driving continuous improvement through automation, cloud technologies, and data-driven reporting using Power BI and ServiceNow.

Matching Summary

Match Score: 85

The role involves leading a team of 10 engineers to oversee Network Managed Services and ensure operational excellence.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage team of 10 engineers
  • Ensure contractual SLA compliance
  • 24x7 network operations support
  • ITIL best practices implementation
  • Power BI reporting proficiency
  • ServiceNow platform usage
  • Cloud technology adoption

Nice-to-have

  • Strong stakeholder management skills
  • Data-driven service improvement
  • Process optimization expertise
  • Excellent communication abilities
  • Strategic problem-solving mindset

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 5 years IT operations experience
  • 2+ years in leadership or managerial role
  • Mandatory ITIL Certification
  • Proven experience managing 10+ engineer teams
  • Experience supporting 24x7 operations

Work Rights

Not specified

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