End User Services Engineer

WPP

Prague, Czechia
On-site
Level 1 and 2 incident management
On-site support services
Av support in meeting rooms
Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET

Job Summary

  • Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.
  • Provide on-site support to the WPP agencies and remote support, as needed, to WPP agencies across the wider region.
  • Act as the primary point of contact for AV support in meeting rooms within the Czechia WPP building, assisting users and conducting regular checks to ensure all AV equipment is functioning optimally.

Matching Summary

Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.

Skills & Requirements

Must-have

  • Level 1 and 2 incident management
  • On-site support services
  • AV support in meeting rooms
  • User account administration
  • Asset management
  • IT Service Desk operations

Nice-to-have

  • Customer-centred culture
  • Empower end users
  • Continuous learning
  • Transformative growth

Key Requirements

  • 3 – 5 years in IT help desk / desk side
  • 100% on site role

Work Rights

Not specified

Tailored Resume

Cover Letter