Customer Insights & Engagement Manager

Novartis

Not specified (assumed to be hybrid or onsite based on industry standards).
Veeva crm or salesforce experience
Advanced excel skills for data validation
Fluency in german and english languages
The Customer Insights & Engagement Manager at Novartis is responsible for managing CRM operations to ensure data quality and user support for field teams. The role requires expertise in CRM systems, particularly Veeva CRM or Salesforce, along with strong communication skills and attention to detail

Job Summary

  • The role is responsible for the day-to-day operations of the CRM environment to ensure high data quality and reliable system usage.
  • This position acts as the primary operational interface between end users, local business teams, and global IT functions.
  • Candidates must possess advanced Excel skills and fluency in both German and English to support field teams effectively.

Matching Summary

Match Score: 85

The Customer Insights & Engagement Manager at Novartis is responsible for managing CRM operations to ensure data quality and user support for field teams. The role requires expertise in CRM systems, particularly Veeva CRM or Salesforce, along with strong communication skills and attention to detail.

Skills & Requirements

Must-have

  • Veeva CRM or Salesforce experience
  • Advanced Excel skills for data validation
  • Fluency in German and English languages

Nice-to-have

  • Experience in pharmaceutical environment
  • Strong attention to detail and reliability
  • Ability to explain technical topics clearly

Key Requirements

  • Bachelor's degree in business, IT, or data
  • Several years of hands-on CRM experience
  • Fluency in German (required)

Work Rights

Not specified

Tailored Resume

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