Not specified (considering the operations-focused nature of the role, it may likely be on-site or hybrid).
2-3 years supervisory experience
Advanced english level required
Customer care or call center background
The Warranty Group is looking for an Operations Manager to oversee their Insurance Tracking and Customer Care operations. The ideal candidate should have supervisory experience in operations, particularly in customer care, and possess strong leadership and analytical skills
Job Summary
This role involves owning the operation end-to-end while leading supervisors and teams to ensure high-quality, compliant service delivery.
The successful candidate will drive continuous improvement initiatives by identifying root causes and implementing sustainable solutions to meet KPIs.
Join a global organization that values leadership, accountability, innovation, and continuous improvement while celebrating diversity and inclusion.
Matching Summary
Match Score: 85
The Warranty Group is looking for an Operations Manager to oversee their Insurance Tracking and Customer Care operations. The ideal candidate should have supervisory experience in operations, particularly in customer care, and possess strong leadership and analytical skills.
Skills & Requirements
Must-have
2-3 years supervisory experience
Advanced English level required
Customer care or call center background
HR policies and workflow management knowledge
Compliance standards and internal controls
Nice-to-have
Strong people leadership skills
Analytical mindset for data translation
Collaborative approach with results orientation
Ability to balance tactical and strategic planning