Customer Journey Expert – Product Area Netting With Bank Mendes Gans (bmg)

itinfinance.nl

Base: tailored to qualities + experience within fs...
Hybrid
Customer journey management
Process improvement expertise
Stakeholder management
The Customer Journey Expert position at Bank Mendes Gans (BMG) involves leading the design and implementation of customer journeys in the Netting and Cash Pool product areas, focusing on delivering customer value. The ideal candidate will have a strong background in finance or business administration, experience in product management, and a customer-centric mindset

Job Summary

  • As a Customer Journey Expert, you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool.
  • You work closely with Product Owner, squad, UX, communication, and business representatives to design, develop and implement product improvements driven by fact-based customer insights.
  • The benefits of working with us at ING/BMG include a tailored salary, 12-month contract with extension view, hybrid working, attractive pension scheme, and various leave options.

Matching Summary

Match Score: 85

The Customer Journey Expert position at Bank Mendes Gans (BMG) involves leading the design and implementation of customer journeys in the Netting and Cash Pool product areas, focusing on delivering customer value. The ideal candidate will have a strong background in finance or business administration, experience in product management, and a customer-centric mindset.

Salary

Base: tailored to qualities and experience within FS10 / GJA16; Bonus/Equity: 13th month salary and 8% holiday payment; Benefits: pension scheme, mobility card, hybrid working, leave entitlements

Skills & Requirements

Must-have

  • Customer journey management
  • Process improvement expertise
  • Stakeholder management
  • Analytical problem structuring
  • Product development collaboration
  • Customer centricity focus

Nice-to-have

  • Hands-on mentality
  • Entrepreneurial initiative
  • Multidisciplinary teamwork
  • Out-of-the-box thinking
  • Fluent English communication
  • Understanding Dutch language

Key Requirements

  • Current residency in the Netherlands
  • Master degree in Finance, Economics, Business Administration or Business Analytics
  • 3+ years relevant experience in Customer Journey or Product Management
  • Knowledge of wholesale banking industry
  • Fluent in written and spoken English

Work Rights

Current residency in the Netherlands

Tailored Resume

Cover Letter