Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd; bonus/equity: eligi...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
This role serves as a trusted advisor to customers, ensuring they derive maximum value from Workday Adaptive Planning solutions

Job Summary

  • This role serves as a trusted advisor to customers, ensuring they derive maximum value from Workday Adaptive Planning solutions.
  • The successful candidate will manage a portfolio of 50-60 enterprise accounts totaling over $5M in ARR while driving adoption and retention.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation and benefits.

Matching Summary

This role serves as a trusted advisor to customers, ensuring they derive maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive health and wellness packages

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Trusted advisor executive presence
  • Strategic planning for enterprise accounts
  • Ability to manage ambiguity in complex environments

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years CSM supporting SaaS solution
  • 2+ years CRM usage (Salesforce/Gainsight)
  • Proven account management and strategic planning
  • US work authorization required (implied by location)

Work Rights

Not specified

Tailored Resume

Cover Letter