Design and standardize the Customer Success operating model across segments, including renewal management, expansion workflows, churn mitigation, and account planning
Job Summary
Design and standardize the Customer Success operating model across segments, including renewal management, expansion workflows, churn mitigation, and account planning.
Develop and implement automation and AI-driven solutions, including health scoring, renewal risk signals, workflow triggers, and account insights.
Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days, generous healthcare packages & mental health benefits, 401K plus matching & equity grants.
Matching Summary
Design and standardize the Customer Success operating model across segments, including renewal management, expansion workflows, churn mitigation, and account planning.
Skills & Requirements
Must-have
Customer Success operations
RevOps strategy
SaaS post-sales scaling
design and implement processes
automation and AI solutions
productivity and capacity models
reporting frameworks and metrics
Nice-to-have
strong systems thinking
influence stakeholders without authority
high ownership and attention to detail
growth-minded individuals
Key Requirements
Experience in Customer Success, RevOps, Strategy & Operations, or Operational Excellence
Experience improving or scaling post-sales teams in a SaaS environment
Proven ability to design processes and implement operational improvements
Experience applying automation or AI to business workflows
Experience building reporting frameworks and defining productivity metrics
Strong analytical skills
Ability to influence stakeholders
Experience designing and delivering onboarding or training programs