Service, Advisor I

AIA Group

Hong Kong, Hong Kong
Handles customer enquiries and complaints
Hotline operation
Outbound calls to customers
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone

Job Summary

  • At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
  • Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Skills & Requirements

Must-have

  • Handles customer enquiries and complaints
  • Hotline operation
  • Outbound calls to customers
  • Documents call activities in system

Nice-to-have

  • Healthier, Longer, Better Lives mission
  • Ambitious people
  • Career and personal growth opportunities
  • Inspiring and supportive leaders

Key Requirements

  • Secondary education graduate
  • 4 years working experience
  • Minimum 2-3 years relevant experience
  • Obtain IA licenses (Paper 1,2,3,5)
  • Obtain MPFA license (Paper 4)

Work Rights

Not specified

Tailored Resume

Cover Letter