Agente De Atendimento Pleno

Experian

São Carlos, Brazil
**
B2b customer service
Customer satisfaction metrics
Proactive problem solving
** Experian is seeking a B2B Customer Service Agent in São Carlos, Brazil, to enhance customer experiences and ensure high satisfaction rates. The role involves resolving client inquiries, proactively identifying issues, and delivering excellent service through various communication channels. **

Job Summary

  • Be responsible for customer service for clients who contact the Service Center, ensuring the resolution of requests and acting proactively in identifying the root cause of reported problems.
  • Deliver excellence indicators in service within the target defined by Serasa, identifying opportunities in the customer journey and providing visibility to leadership for improvements.
  • Ensure that when the customer contacts support, the interaction generates satisfaction, with a strong connection to the customer for a humanized interaction, always being resolutive in the first interaction.

Matching Summary

Match Score: 75

** Experian is seeking a B2B Customer Service Agent in São Carlos, Brazil, to enhance customer experiences and ensure high satisfaction rates. The role involves resolving client inquiries, proactively identifying issues, and delivering excellent service through various communication channels. **

Skills & Requirements

Must-have

  • B2B customer service
  • Customer satisfaction metrics
  • Proactive problem solving
  • Humanized interaction
  • First contact resolution

Nice-to-have

  • Empathy
  • Emotional management
  • Interpersonal skills
  • Continuous learning

Key Requirements

  • High school diploma
  • Experience in B2B customer service
  • Humanized and resolutive service techniques
  • Email handling tools knowledge
  • Microsoft Excel knowledge

Work Rights

Not specified

Tailored Resume

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