Satair - Customer Resolution Specialist - Airbus Channel, Apac

Satair Pte Ltd

Singapore, Singapore
Material order processing
Customer satisfaction
Order administration and management
Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations – MROs and other customers/suppliers)

Job Summary

  • Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations – MROs and other customers/suppliers).
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries.
  • Proactively update customers on status of enquiries and deliveries and handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables.

Matching Summary

Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations – MROs and other customers/suppliers).

Skills & Requirements

Must-have

  • Material order processing
  • Customer satisfaction
  • Order administration and management
  • Handling customer complaints and claims
  • Proactive customer updates
  • Invoice discrepancy handling

Nice-to-have

  • Team player
  • Self-motivated and driven
  • Positive attitude
  • Desire to achieve results
  • Proactive customer oriented attitude
  • Creative solutions to issues

Key Requirements

  • Diploma with 2+ years customer service experience
  • Excellent MS Office knowledge
  • Basic shipping knowledge advantageous
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

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