Change, High Priority Incident And Problem Manager

ManualUSA

Rowville, Australia
Onsite
Itil certified
High priority incident management experience
Change advisory board leadership
Genuine Parts Company is seeking a Change, High Priority Incident, and Problem Manager for their Rowville, Australia location. The role involves managing change requests, high-priority incidents, and problem management processes to ensure operational efficiency across the Asia Pacific region

Job Summary

  • This newly created role ensures seamless operations across existing and new business environments for GPC Asia Pacific.
  • The position requires owning the Change Management policy, leading weekly CAB meetings, and managing high priority incidents with 24/7 coverage readiness.
  • Candidates will benefit from a supportive global team environment, strong rewards programs, and access to career development opportunities across the group.

Matching Summary

Match Score: 85

Genuine Parts Company is seeking a Change, High Priority Incident, and Problem Manager for their Rowville, Australia location. The role involves managing change requests, high-priority incidents, and problem management processes to ensure operational efficiency across the Asia Pacific region.

Skills & Requirements

Must-have

  • ITIL certified
  • High Priority Incident Management experience
  • Change Advisory Board leadership
  • ServiceNow ITSM tool proficiency
  • Policy documentation and enforcement

Nice-to-have

  • Experience writing policies and reports
  • Senior level presentation skills
  • Problem Manager experience
  • Global team collaboration
  • Stakeholder engagement expertise

Key Requirements

  • ITIL certification required
  • Proven experience as a Change Manager
  • Background in High Priority Incident Management
  • Experience leading Change Advisory Boards
  • ServiceNow ITSM experience desirable

Work Rights

Not specified

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