Customer Service Advisor

Williams Commerce

Leicester, United Kingdom
Not specified; on-call allowance + time + a half f...
Hybrid (4 days onsite, 1 day remote)
Excellent written and oral communication skills
Previous customer service experience in digital environment
Experience with support ticketing systems like jira
Williams Commerce is seeking a Customer Service Advisor to join their Client Support and Infrastructure Desk in Leicester. The role involves providing first-contact support for client inquiries related to website issues, coordinating with technical teams, and ensuring a positive customer experience

Job Summary

  • You will be the first point of contact for clients needing help with their websites, triaging issues and coordinating with developers to resolve problems.
  • The role involves supporting clients across major platforms including Adobe Commerce, BigCommerce, Shopify, Drupal, and WordPress while maintaining strict SLA adherence.
  • Williams Commerce offers unlimited holiday, employee health care after one year, and a clear path for progression into more technical roles like Support Developer.

Matching Summary

Match Score: 85

Williams Commerce is seeking a Customer Service Advisor to join their Client Support and Infrastructure Desk in Leicester. The role involves providing first-contact support for client inquiries related to website issues, coordinating with technical teams, and ensuring a positive customer experience.

Salary

Not specified; On-call allowance and time and a half for issue resolution included

Skills & Requirements

Must-have

  • Excellent written and oral communication skills
  • Previous customer service experience in digital environment
  • Experience with support ticketing systems like Jira
  • Ability to organize multiple simultaneous client contacts
  • Good working understanding of how websites work

Nice-to-have

  • Familiarity with eCommerce or CMS platforms
  • Curious about technology and interest in technical roles
  • Calm and professional under pressure during incidents
  • Experience coordinating with third-party providers

Key Requirements

  • Customer support experience in a digital or online environment
  • Familiarity with support ticketing systems (Jira ideally)

Work Rights

Not specified

Tailored Resume

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