Client Success Manager (implementation)

OFX

Toronto, Canada
Base: $65,000 - $80,000 cad; bonus/equity: eligibl...
On-site
2+ years sales or customer success experience
Saas or b2b payments organization background
Strong project management and client relationship skills
The role focuses on partnering with Account Executives to ensure a seamless handoff and successful introduction of OFX's platform to newly acquired clients

Job Summary

  • The role focuses on partnering with Account Executives to ensure a seamless handoff and successful introduction of OFX's platform to newly acquired clients.
  • OFX offers a flexible hybrid work model allowing employees to work 1-2 days from Toronto or Edmonton offices alongside comprehensive benefits including parental leave.
  • This position provides opportunities for career growth within a dynamic global organization that values diversity, inclusion, and continuous learning.

Matching Summary

The role focuses on partnering with Account Executives to ensure a seamless handoff and successful introduction of OFX's platform to newly acquired clients.

Salary

Base: $65,000 - $80,000 CAD; Bonus/Equity: Eligible for variable bonus; Benefits: Comprehensive package including parental leave and wellness activities

Skills & Requirements

Must-have

  • 2+ years sales or customer success experience
  • SaaS or B2B payments organization background
  • Strong project management and client relationship skills
  • Consultative sales approach with presentation abilities
  • Experience working with finance leaders or accounting firms

Nice-to-have

  • Knowledge of FinTech and payments industry
  • Familiarity with Xero and QuickBooks software
  • Ability to translate technical features into business benefits
  • Self-motivated team player adaptable to fast-paced environments
  • Creative problem-solving for complex client issues

Key Requirements

  • Post-secondary degree or equivalent experience
  • Minimum 2 years experience in SaaS, B2B, or payments
  • Experience selling to finance leaders, CPAs, or banking sectors

Work Rights

Not specified

Tailored Resume

Cover Letter