Customer Care Manager– Allflex (hybrid)

Nerdgigs

Base: $87,300.00 - $137,400.00; bonus/equity: annu...
Hybrid
Allflex tag operations support
Customer issue escalation point
Team leadership and coaching
The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.
  • This role serves as the primary escalation point for Allflex tag ordering, product configuration, returns, and troubleshooting, providing leadership, coaching, training, and performance oversight.
  • The company offers a comprehensive package of benefits including medical, dental, vision healthcare, retirement benefits, paid holidays, vacation, and compassionate and sick days.

Matching Summary

The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, sick days

Skills & Requirements

Must-have

  • Allflex Tag Operations support
  • Customer issue escalation point
  • Team leadership and coaching
  • Operational excellence in order processing
  • SAP proficiency for operations

Nice-to-have

  • High integrity and forward-thinking
  • Adapt quickly in dynamic environments
  • Respectfully challenge thinking
  • Inclusive environment

Key Requirements

  • 5 years customer support experience
  • 2 years SAP experience
  • Demonstrated leadership experience
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter