Co-lead the management and execution of all operational processes in customer service, acting as a key point of contact for internal stakeholders and customer inquiries
Job Summary
Co-lead the management and execution of all operational processes in customer service, acting as a key point of contact for internal stakeholders and customer inquiries.
Accountable for customer service back-office reporting and dashboards, KPI's using tools such as Power BI, SAP, Excel, and Salesforce.
Participate in projects related to automation, productivity, and digital mindset, while ensuring compliance with procedures and policies.
Matching Summary
Co-lead the management and execution of all operational processes in customer service, acting as a key point of contact for internal stakeholders and customer inquiries.