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The Connect and Assure Specialist position at nbn involves end-to-end technical case management for business customers, focusing on telecommunications services. The role requires strong technical knowledge, experience in operational environments, and excellent communication skills, with a commitment to fostering a diverse and inclusive workplace.
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Job Summary
The role is accountable for end-to-end ownership and Technical Case Management of business customer orders and incidents to drive timely outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capability.
The position operates within a shift rotation between 7:00 AM and 7:00 PM without direct people management responsibilities.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn involves end-to-end technical case management for business customers, focusing on telecommunications services. The role requires strong technical knowledge, experience in operational environments, and excellent communication skills, with a commitment to fostering a diverse and inclusive workplace.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Business customer operational support
Stakeholder communication skills
Nice-to-have
Customer empathy and engagement
Organisational skills
Process improvement mindset
Decision-making within defined processes
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment