Senior Production Readiness Manager

Workday

Not specified; not specified; not specified
Fully remote with flex work options
7+ years technical support experience
5+ years customer support or consulting
Erp system performance knowledge saas
Workday is seeking a Senior Production Readiness Manager to oversee customer engagements during software deployments. This fully remote role demands technical expertise, project management skills, and the ability to foster strong customer relationships

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This proactive team within Customer Support guides strategic customers through pre-deployment activities to maximize Workday product performance.
  • Candidates must possess a BS or MS in a Technical Degree or equivalent experience along with 7+ years of technical support history.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to oversee customer engagements during software deployments. This fully remote role demands technical expertise, project management skills, and the ability to foster strong customer relationships.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance knowledge SaaS
  • Workday product architecture understanding
  • Senior leadership engagement skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling for technical concepts
  • Self-driven resourceful learning attitude

Key Requirements

  • BS or MS in Technical Degree or equivalent
  • 7+ years technical support for complex software
  • 5+ years customer support or ERP consulting
  • APJ shift availability 6:30am to 3:30pm India time

Work Rights

Not specified

Tailored Resume

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