Customer Service Representative

TRUMPF

Fully remote
Excellent customer service skills
Handle high volume of calls
Process orders and quotes
The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the Service and Spare Parts Departments

Job Summary

  • The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the Service and Spare Parts Departments.
  • Provided the requirements are met there is an opportunity to work remotely from a home office, up to three days per week.
  • The Call Center is open from 7:00 a.m. to 7:00 p.m. Hours are based on volume and capacity; they are subject to change based on the needs of the business.

Matching Summary

The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the Service and Spare Parts Departments.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Handle high volume of calls
  • Process orders and quotes
  • Communicate patiently and diplomatically
  • Microsoft Office and CRM systems

Nice-to-have

  • Forward thinkers with unconventional ideas
  • Values collaboration and mutual trust
  • Questioning the status quo
  • Familiar with department KPIs

Key Requirements

  • Previous customer service experience mandatory
  • Good organizational skills
  • Ability to successfully multi-task
  • High School graduate or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter