Amazon is seeking a Subject Matter Expert (SME) for its AMXL team in Bengaluru, focusing on enhancing operational instrumentation for its heavy and bulky business. The role involves problem-solving, process design, and collaboration with various teams to improve customer experience and operational efficiency
Job Summary
The role serves as a domain expert and consultant for system and process queries within Amazon's Heavy and bulky business.
You will act as the primary point of contact for resolving issues related to AFTX, FaaST, and various operational APIs like VAST and ePOD.
This position involves designing network-level best practices, standardizing processes, and driving the execution of software changes across fulfillment centers.
Matching Summary
Match Score: 85
Amazon is seeking a Subject Matter Expert (SME) for its AMXL team in Bengaluru, focusing on enhancing operational instrumentation for its heavy and bulky business. The role involves problem-solving, process design, and collaboration with various teams to improve customer experience and operational efficiency.
Skills & Requirements
Must-have
SME for AFTX/FaaST systems
API troubleshooting for IB/OB
Network level best practice design
Critical ticket resolution Sev 3+
Process owner for new tools
System configuration optimization
Nice-to-have
Data analysis for process health checks
End-user documentation improvement
Learning support for new managers
Benchmarking with NA/IN operations
Cross-functional team collaboration
Key Requirements
Domain expertise in AFTX/FaaST systems
Experience with API integration and troubleshooting
Ability to manage critical Sev 3+ tickets
Strong analytical skills for process health checks