Not specified (assumed in-office based on job nature).
Day-to-day supervision of call center associates
Performance metrics coaching and accountability
Handling escalated customer calls
Concentrix is seeking a Team Leader for their Delivery Operations in Makati City, Philippines, responsible for supervising call center associates and ensuring performance metrics are met. The ideal candidate should possess strong leadership abilities, effective communication skills, and relevant experience in managing teams
Job Summary
The Team Leader is responsible for managing people through day-to-day supervision of a group of call center associates while exercising independent judgment.
This position requires ensuring performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
Candidates must be able to lead teams in multi-tasking, prioritization, and meeting timelines on deliverables while fostering a professional environment.
Matching Summary
Match Score: 85
Concentrix is seeking a Team Leader for their Delivery Operations in Makati City, Philippines, responsible for supervising call center associates and ensuring performance metrics are met. The ideal candidate should possess strong leadership abilities, effective communication skills, and relevant experience in managing teams.
Skills & Requirements
Must-have
Day-to-day supervision of call center associates
Performance metrics coaching and accountability
Handling escalated customer calls
Conducting team meetings and scheduling
Nice-to-have
Strong written and verbal communication skills
Ability to foster professionalism and relationship building
Self-starter with sense of urgency under pressure
Advocate for team members and company values
Key Requirements
Bachelor's Degree from a four-year college or university
Two to four years of relevant experience preferred