Senior Manager, Ux Researcher & Customer Journey Design

Prudential Assurance UK

8+ years ux research experience
Qualitative and quantitative research methods
User persona and journey map development
The role is responsible for conducting user experience and market research to inform digital platform and service design

Job Summary

  • The role is responsible for conducting user experience and market research to inform digital platform and service design.
  • Prudential pledges to create a culture where diversity is celebrated and inclusion is assured for all people.
  • Candidates must have strong analytical skills to interpret behavioral data and generate actionable insights for product teams.

Matching Summary

The role is responsible for conducting user experience and market research to inform digital platform and service design.

Skills & Requirements

Must-have

  • 8+ years UX research experience
  • Qualitative and quantitative research methods
  • User persona and journey map development
  • Usability testing and heuristic evaluation
  • Stakeholder presentation skills

Nice-to-have

  • Proficiency in additional Asian languages
  • Experience in Southeast Asia markets
  • Familiarity with data visualization tools
  • Knowledge of insurance industry
  • Self-motivated and adaptable mindset

Key Requirements

  • Bachelor's degree in HCI, Psychology, or related field
  • 8+ years of experience in UX or market research
  • English proficiency required; other languages preferred

Work Rights

Not specified

Tailored Resume

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