Program Manager - Commute

Jones Lang Lasalle Ip Inc

Belen, CRI, US
Onsite
5+ years program or operations management
3+ years leading commute or facilities teams
Manage vendor relationships and sla compliance
Jones Lang LaSalle (JLL) is seeking a Program Manager for their Commute team, located onsite in Belen, CRI. The role focuses on managing transportation planning and demand management programs to enhance employee experiences and support sustainability goals

Job Summary

  • The role involves leading the Customer Experience team to optimize service delivery for parking, transportation, and shuttle services across North America.
  • You will design escalation strategies and manage vendor relationships to ensure high-quality delivery and compliance with service level agreements.
  • The position supports Amazon's sustainability goals by developing transportation demand management programs that reduce single-occupancy vehicle commuting.

Matching Summary

Match Score: 85

Jones Lang LaSalle (JLL) is seeking a Program Manager for their Commute team, located onsite in Belen, CRI. The role focuses on managing transportation planning and demand management programs to enhance employee experiences and support sustainability goals.

Skills & Requirements

Must-have

  • 5+ years program or operations management
  • 3+ years leading commute or facilities teams
  • Manage vendor relationships and SLA compliance
  • Develop communication strategies and intranet content
  • Track KPIs and drive data-based decisions

Nice-to-have

  • Familiarity with commute benefit platforms
  • Background in change-management methodologies
  • Experience presenting to senior leadership
  • Proficiency with data visualization tools
  • Knowledge of sustainability initiatives

Key Requirements

  • Bachelor's degree in Business Administration or related field
  • 5+ years in program or operations management
  • 3+ years supervising teams within commute programs
  • Strong stakeholder communication skills
  • Ability to resolve complex escalations

Work Rights

Not specified

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