The role involves a hybrid schedule assisting customers face-to-face in the branch on Mondays, Wednesdays, and Fridays while handling telephone and digital inquiries on Tuesdays and Thursdays
Job Summary
The role involves a hybrid schedule assisting customers face-to-face in the branch on Mondays, Wednesdays, and Fridays while handling telephone and digital inquiries on Tuesdays and Thursdays.
Employees will build personal connections with customers, process applications for loans and credit cards, and conduct financial health checks to assess client needs.
The company offers continuous training and development to support career aspirations within a team delivering seamless banking experiences to over 10 million customers.
Matching Summary
The role involves a hybrid schedule assisting customers face-to-face in the branch on Mondays, Wednesdays, and Fridays while handling telephone and digital inquiries on Tuesdays and Thursdays.
Skills & Requirements
Must-have
Full-time availability Monday to Friday
Face-to-face customer service skills
Digital banking channel proficiency
Financial health check capabilities
Loan and credit card application processing
Nice-to-have
Passion for outstanding customer service
Problem-solving attitude and curiosity
Open approach to learning new things
Goal-oriented team collaboration
Ability to ask challenging questions
Key Requirements
Availability for predetermined roster Monday-Friday