Patient Family Relations Representative

621

Boston, Massachusetts, United States
Base: $20.84 - $29.79phly; bonus/equity: not speci...
Fully remote
1-3 years customer service experience
Strong interpersonal and compassion skills
Ability to handle confidential information
The Patient Family Relations Representative serves as the first impression and front door of the office, handling high volumes of calls and welcoming patients

Job Summary

  • The Patient Family Relations Representative serves as the first impression and front door of the office, handling high volumes of calls and welcoming patients.
  • This role requires demonstrating flexibility and open-mindedness within an active change management environment where position contours will evolve over time.
  • Mass General Brigham offers competitive base pay ranging from $20.84 to $29.79 per hour along with comprehensive benefits and career advancement opportunities.

Matching Summary

The Patient Family Relations Representative serves as the first impression and front door of the office, handling high volumes of calls and welcoming patients.

Salary

Base: $20.84 - $29.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • 1-3 years customer service experience
  • Strong interpersonal and compassion skills
  • Ability to handle confidential information
  • Proficiency in Microsoft Suite applications
  • Experience with data tracking and database entry

Nice-to-have

  • Bachelor's degree preferred
  • Flexibility in change management environments
  • Commitment to diversity and inclusion initiatives
  • Concierge service coordination experience
  • Team collaboration in complex clinical settings

Key Requirements

  • 1-3 years of relevant experience required
  • Bachelor's degree preferred but not mandatory
  • No direct supervisory or fiscal responsibility required

Work Rights

Not specified

Tailored Resume

Cover Letter