Guest Relations Manager

Four Seasons Hotels Ltd

Kyoto, Japan
Competitive salary; comprehensive benefits pyckage...
Front office experience for 3 years
Full professional proficiency in japanese
Business-level english proficiency
The Guest Relations Manager manages the Front Desk staff, including interviewing, training, scheduling, and performance evaluations

Job Summary

  • The Guest Relations Manager manages the Front Desk staff, including interviewing, training, scheduling, and performance evaluations.
  • Candidates must possess full professional proficiency in Japanese and business-level English to interact with guests effectively.
  • The role involves resolving customer glitches, handling safety emergencies, and ensuring accurate financial transactions and guest satisfaction.

Matching Summary

The Guest Relations Manager manages the Front Desk staff, including interviewing, training, scheduling, and performance evaluations.

Salary

Competitive Salary; Comprehensive benefits package; Employee discounts and meals

Skills & Requirements

Must-have

  • Front Office experience for 3 years
  • Full professional proficiency in Japanese
  • Business-level English proficiency
  • Staff interviewing and training skills
  • Financial and credit procedure knowledge

Nice-to-have

  • Passion for excellence in hospitality
  • Proven leadership experience
  • Ability to handle emergency situations
  • Cultural sensitivity for Japanese guests

Key Requirements

  • 3 years of Front Office experience
  • Fluency in Japanese and English
  • Leadership and staff management capability

Work Rights

Not specified

Tailored Resume

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