Member Experience Manager

EōS Fitness

Santa Ana, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Front-line leadership experience
Billing issue resolution skills
Team training and coaching ability
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, sick pay, health insurance, 401(k) matching

Skills & Requirements

Must-have

  • Front-line leadership experience
  • Billing issue resolution skills
  • Team training and coaching ability
  • Fast-paced environment adaptability
  • Microsoft Office Suite proficiency

Nice-to-have

  • Fitness industry knowledge
  • Hospitality background preferred
  • Social media platform familiarity
  • Empathetic problem-solving mindset
  • Proactive initiative in service enhancement

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass background check
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter