Dtc Customer Service

Simms Fishing Store Inc

Chesapeake, VA, United States
Hourly rate: $18.50 - $20.43; bonus/equity: not sp...
On-site
Excellent consumer relations skills
Strong telephone communication skills
Excellent analytical and problem-solving skills
Simms Fishing Store Inc is seeking a Consumer Service Representative II in Chesapeake, VA, who will provide exceptional support to customers regarding products, shipments, and inquiries. The ideal candidate should possess strong communication and problem-solving skills, along with a background in consumer service

Job Summary

  • The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries.
  • This position is in an extremely Consumer-focused area and requires a positive individual who can give our Consumers confidence in our products, people, and processes.
  • We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Matching Summary

Match Score: 85

Simms Fishing Store Inc is seeking a Consumer Service Representative II in Chesapeake, VA, who will provide exceptional support to customers regarding products, shipments, and inquiries. The ideal candidate should possess strong communication and problem-solving skills, along with a background in consumer service.

Salary

Hourly Rate: $18.50 - $20.43; Bonus/Equity: Not specified; Benefits: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • excellent consumer relations skills
  • strong telephone communication skills
  • excellent analytical and problem-solving skills
  • strong task prioritization and organizational skills
  • careful attention to detail and accuracy

Nice-to-have

  • positive individual
  • product knowledge
  • basic knowledge of sporting goods

Key Requirements

  • High school degree or equivalent
  • 1-5 years consumer service experience
  • Computer literate
  • Proficient in Microsoft Office products
  • SAP experience desirable
  • Basic knowledge of sporting goods desirable

Work Rights

Not specified

Tailored Resume

Cover Letter