Customer Engagement Programs Director

Rimini Street

Remote, US
Base: $143k - $178k depending on skills; bonus/equ...
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8+ years customer success programs experience
Strong salesforce crm platform expertise
Cross-functional program design and management
** Rimini Street is seeking a Customer Engagement Programs Director to enhance customer success initiatives within their global client base. This fully remote role focuses on designing and implementing enterprise-wide programs to improve retention and foster executive engagement without direct management of customer accounts. **

Job Summary

  • This role is responsible for designing, operationalizing, and driving adoption of enterprise-wide customer success programs that drive retention and expansion readiness.
  • The position enables account managers by creating repeatable, high-impact programs that improve consistency and predictability across the global customer base.
  • Rimini Street offers a comprehensive compensation package including medical, dental, vision, disability insurance, paid parental leave, and a 401(k) program.

Matching Summary

Match Score: 75

** Rimini Street is seeking a Customer Engagement Programs Director to enhance customer success initiatives within their global client base. This fully remote role focuses on designing and implementing enterprise-wide programs to improve retention and foster executive engagement without direct management of customer accounts. **

Salary

Base: $143k - $178k depending on skills; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Disability, Paid Parental Leave, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years Customer Success Programs experience
  • Strong Salesforce CRM platform expertise
  • Cross-functional program design and management

Nice-to-have

  • Experience with Certinia or Gainsight platforms
  • Direct Oracle and SAP program experience
  • Background in executive engagement programs

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 8+ years of experience in Customer Success Operations
  • Remote work within the U.S. required

Work Rights

Not specified

Tailored Resume

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