Base: $18-$20 usd ph; bonus/equity: not specified;...
On-site
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $18-$20 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution expertise
Member retention strategy execution
Facility cleanliness and safety monitoring
Nice-to-have
Experience in fitness or hospitality industry
Proficiency with fitness management software
Strong online reputation management skills
Ability to thrive in fast-paced environments
Excellent written and verbal communication
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days
Must successfully pass background check
Ability to lift more than 40 lbs routinely
Knowledge of fitness industry operations and billing processes