As a Service Experience Manager, you will be responsible for defining and orchestrating the end-to-end experience strategy across Rolls-Royce GBS
Job Summary
As a Service Experience Manager, you will be responsible for defining and orchestrating the end-to-end experience strategy across Rolls-Royce GBS.
You will champion a “human + machine” experience, leveraging GenAI and analytics to continuously improve satisfaction, usability, and service effectiveness.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Matching Summary
As a Service Experience Manager, you will be responsible for defining and orchestrating the end-to-end experience strategy across Rolls-Royce GBS.
Skills & Requirements
Must-have
end-to-end experience strategy
ServiceNow platform
user journey integration
GenAI and analytics
design system and content standards
Nice-to-have
high-performance culture
individuality is our greatest strength
progress and innovation
Key Requirements
5+ years in Service Design, UX, or Customer Experience leadership
5+ years leading design or experience teams
Experience integrating service design with agile, automation, and AI