Call Center Agent

AIG SEGUROS MEXICO S.A. DE C.V.

Mexico City, Mexico
Customer needs assessment
Policy status verification
Claims follow-up assistance
The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
  • We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Matching Summary

The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.

Skills & Requirements

Must-have

  • customer needs assessment
  • policy status verification
  • claims follow-up assistance
  • policy payment processing
  • product benefit explanation

Nice-to-have

  • in-person collaboration culture
  • continuous learning and development
  • culture of inclusion and belonging

Key Requirements

  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter