Australian telecommunications regulations knowledge
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms
Job Summary
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms.
This role blends strategic leadership with data-driven execution to ensure operational excellence, regulatory compliance, and consistently high service standards.
Yomojo is an award-winning global outsourcer and Australia's next challenger telco committed to simplicity, innovation, and teamwork.
Matching Summary
The Customer Service Operations Manager owns the end-to-end performance of Yomojo's customer service function, leading people, processes, and platforms.
Skills & Requirements
Must-have
10 years customer service experience
5 years leadership role experience
Australian telecommunications regulations knowledge
CRM and workforce management tools proficiency
Workforce scheduling and forecasting skills
Nice-to-have
Passion for delivering excellent customer experiences
Strong analytical and decision-making abilities
Experience in telco product support
Ability to foster positive team culture
Strategic planning and reporting capabilities
Key Requirements
Minimum 10 years in customer service
At least 5 years in a leadership role
Familiarity with Australian telecommunications laws