Supervisor- Communication Center

Park Ridge Child Care Center Inc

Potsdam, NY, United States of America
Base: $20.00 - $27.00 ph; bonus/equity: not specif...
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2 years customer service experience
1 year supervisory experience preferred
Hipaa compliance knowledge
** Park Ridge Child Care Center Inc is seeking a Supervisor for their Communication Center in Potsdam, NY, to oversee daily operations and manage a team of approximately 25 employees. The role requires significant experience in customer service and supervisory skills, focusing on performance metrics and team development. **

Job Summary

  • The Supervisor coordinates day-to-day operations of a clerical unit while performing duties of supervised staff.
  • Responsibilities include directing, training, monitoring, and appraising a team of up to 25 employees to meet department metrics.
  • The role requires ensuring HIPAA compliance and managing call hold times to deliver exceptional customer experiences.

Matching Summary

Match Score: 75

** Park Ridge Child Care Center Inc is seeking a Supervisor for their Communication Center in Potsdam, NY, to oversee daily operations and manage a team of approximately 25 employees. The role requires significant experience in customer service and supervisory skills, focusing on performance metrics and team development. **

Salary

Base: $20.00 - $27.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2 years customer service experience
  • 1 year supervisory experience preferred
  • HIPAA compliance knowledge

Nice-to-have

  • High school diploma preferred
  • Strong leadership and mentoring skills
  • Experience with contact center management

Key Requirements

  • 2 years Customer Service/Contact Center experience
  • Minimum 1 year supervisory/coordinator experience preferred
  • High School diploma preferred

Work Rights

Not specified

Tailored Resume

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