Base: $21.88 hourly; bonus/equity: not specified; ...
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White-glove service delivery
Complex account issue resolution
Cross-functional collaboration
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Waypoint Underwriting Management is seeking a remote Customer Service Product Specialist who will support an assigned association by providing expert knowledge and facilitating collaboration across teams. The ideal candidate should possess strong customer service skills, analytical abilities, and the capability to handle complex issues while maintaining a high level of professionalism.
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Job Summary
The role serves as the primary internal point of contact for an assigned association, providing insights and support to both internal teams and select members.
Candidates must deliver high-touch, white-glove service experiences while managing sensitive matters with the highest level of discretion and professionalism.
The position requires collaborating across multiple business units including Claims, Billing, IT, and Marketing to ensure end-to-end case resolution.
Matching Summary
Match Score: 75
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Waypoint Underwriting Management is seeking a remote Customer Service Product Specialist who will support an assigned association by providing expert knowledge and facilitating collaboration across teams. The ideal candidate should possess strong customer service skills, analytical abilities, and the capability to handle complex issues while maintaining a high level of professionalism.
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Salary
Base: $21.88 hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
White-glove service delivery
Complex account issue resolution
Cross-functional collaboration
Life and Health insurance knowledge
Advanced research and analysis
Nice-to-have
Empathy and professional judgment
Proactive trend identification
Process improvement mindset
Trusted relationship building
High attention to detail
Key Requirements
Bachelor's degree or comparable experience
Life & Health license preferred or obtainable within 90 days
Experience in customer service or insurance industry