Customer Journey Manager

Lloyds Banking Group

Bristol, England, United Kingdom
Base: £59,850 - £66,500; bonus/equity: not specifi...
Hybrid
5+ years experience in customer journeys
Strong analytical and problem-solving skills
Technical fluency with engineers
This role is responsible for shaping and improving complex digital journeys

Job Summary

  • This role is responsible for shaping and improving complex digital journeys.
  • You'll play a critical role in translating customer and business needs into actionable journey definitions.
  • We’re committed to building an inclusive, diverse workplace where everyone can thrive.

Matching Summary

This role is responsible for shaping and improving complex digital journeys.

Salary

Base: £59,850 - £66,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years experience in customer journeys
  • Strong analytical and problem-solving skills
  • Technical fluency with Engineers

Nice-to-have

  • Experience in payments or KYC regulations
  • Continuous improvement mindset
  • Ability to work independently

Key Requirements

  • Experience in regulated environments
  • Strong communication and collaboration skills
  • Ability to integrate insights from multiple sources

Work Rights

Not specified

Tailored Resume

Cover Letter