$22.50 - $29.75 hourly; not specified; not specifi...
Hybrid
Frontline technical support
Troubleshoot desktop systems and applications
Diagnose and resolve technical issues
The Service Desk Specialist provides frontline technical support for the Clerk of the Superior Court’s Department of Technology & Innovation (DTI), serving as the primary point of contact for end users seeking technical assistance
Job Summary
The Service Desk Specialist provides frontline technical support for the Clerk of the Superior Court’s Department of Technology & Innovation (DTI), serving as the primary point of contact for end users seeking technical assistance.
Success in this role requires strong troubleshooting ability, effective communication skills, attention to detail, and a commitment to providing exceptional customer support.
The position is eligible for overtime compensation and offers benefits such as tuition reimbursement, exceptional work-life balance, and enrollment in the Arizona State Retirement System.
Matching Summary
The Service Desk Specialist provides frontline technical support for the Clerk of the Superior Court’s Department of Technology & Innovation (DTI), serving as the primary point of contact for end users seeking technical assistance.
Salary
$22.50 - $29.75 hourly; Not specified; Not specified
Skills & Requirements
Must-have
Frontline technical support
Troubleshoot desktop systems and applications
Diagnose and resolve technical issues
Document and track incidents
Provide customer service
Nice-to-have
Collaborate in a team atmosphere
Serve the community
Learn through experiences
Modernize court experience
Key Requirements
Three years of relevant work experience
High school diploma or GED
Associate’s degree in Computer Science or related field (preferred)
CompTIA A+, Microsoft Fundamentals, or similar certifications (preferred)