Ensure internal employees have a reliable, efficient experience across internal and external-facing platforms by resolving issues quickly and spotting recurring problems
Job Summary
Ensure internal employees have a reliable, efficient experience across internal and external-facing platforms by resolving issues quickly and spotting recurring problems.
Investigate issues to root cause, communicate clearly with stakeholders, and feed insights back into product and engineering teams to improve platform quality.
Develop and maintain information about features to support the wider Application Support team’s ability to solve user issues and upskill the team about feature launches.
Matching Summary
Ensure internal employees have a reliable, efficient experience across internal and external-facing platforms by resolving issues quickly and spotting recurring problems.