Manager - Customer Quality, Nmipl

Alliance

Gurgaon, Haryana, India
**
Customer satisfaction measurement
Strategic planning for kpis
Root cause analysis of complaints
** The job posting is for a Manager of Customer Quality at Alliance, located in Gurgaon, India. The role focuses on improving customer satisfaction through strategic management of quality metrics, customer complaint handling, and collaboration with various internal teams. **

Job Summary

  • This role exists to support the Customer Quality department in achieving target KPIs including QVOC Survey, CPTV, ART, and overall customer satisfaction.
  • The incumbent is responsible for capturing customer voice through various sources, analyzing complaints, and implementing strategic actions to reduce issues.
  • Key activities include managing the Customer Experience Centre (CEC) process, preparing MIS reports, and coordinating with regional teams for quality activities.

Matching Summary

Match Score: 75

** The job posting is for a Manager of Customer Quality at Alliance, located in Gurgaon, India. The role focuses on improving customer satisfaction through strategic management of quality metrics, customer complaint handling, and collaboration with various internal teams. **

Skills & Requirements

Must-have

  • Customer satisfaction measurement
  • Strategic planning for KPIs
  • Root cause analysis of complaints
  • MIS preparation and reporting
  • Stakeholder management

Nice-to-have

  • Positive and stress tolerance
  • Strong leadership capabilities
  • Passion for customer delight
  • Program execution skills

Key Requirements

  • B.Tech in Automobile/Mechanical
  • Field experience in customer handling
  • Knowledge of Connected Car Services
  • Experience with ADAS systems

Work Rights

Not specified

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