Customer Support Representative

Planet

Berlin, Germany
Not specified; equity included; benefits include p...
On-site
Bachelor's degree in computer science or equivalent
Experience handling technical support issues
Excellent written and verbal communication skills
Planet designs, builds, and operates the largest constellation of imaging satellites to deliver data for commercial and humanitarian sectors

Job Summary

  • Planet designs, builds, and operates the largest constellation of imaging satellites to deliver data for commercial and humanitarian sectors.
  • The role involves triaging inbound support requests, assigning technical issues to engineers, and managing administrative tasks like password resets.
  • Employees enjoy benefits including equity, home office reimbursement, tuition assistance, and paid time off for volunteering.

Matching Summary

Planet designs, builds, and operates the largest constellation of imaging satellites to deliver data for commercial and humanitarian sectors.

Salary

Not specified; Equity included; Benefits include PTO, wellness program, and reimbursements

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or equivalent
  • Experience handling technical support issues
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively

Nice-to-have

  • Creative and curious problem-solving approach
  • Experience with Zendesk or JIRA ticketing systems
  • Exceptional troubleshooting and analytical skills
  • Proactive team player in a collaborative environment

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • Prior experience as a Customer Support Representative
  • Hybrid work requirement: 3 days per week in Berlin office

Work Rights

Not specified

Tailored Resume

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