Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Fully remote
6+ years technical support experience
2+ years leading technical teams
Expert sql and python scripting skills
This role involves leading a high-performing global team of analytics support engineers to deliver world-class outcomes for Workday customers
Job Summary
This role involves leading a high-performing global team of analytics support engineers to deliver world-class outcomes for Workday customers.
The successful candidate will blend people leadership with deep technical expertise in query optimization, log analysis, and system health diagnostics.
Workday offers a flexible work approach requiring at least half of the time spent in-office or with customers while providing tools for long-term growth.
Matching Summary
This role involves leading a high-performing global team of analytics support engineers to deliver world-class outcomes for Workday customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
6+ years technical support experience
2+ years leading technical teams
Expert SQL and Python scripting skills
Deep knowledge of Workday Prism Analytics
Experience with distributed systems debugging
Proven ability to manage 24x7 on-call rotations
Nice-to-have
Strong background in financial data structures
Experience with Jupyter Notebooks for analysis
Curious minds and courageous collaborators
Ability to translate technical findings clearly
Passion for inclusive and collaborative culture
Key Requirements
Bachelor's degree in Computer Science or related field