Service Desk Operations Lead - Information Technology Spec 2

Saint Paul College

St. Paul, Minnesota, United States
Base: $28.18 - $45.82 hourly; bonus/equity: not sp...
3 years technical support experience
Servicenow remedy or teamdynamix
Active directory and office 365
The position provides lead direction for day-to-day service desk operations including customer support, ticket resolution, and managing the IT Service Portal

Job Summary

  • The position provides lead direction for day-to-day service desk operations including customer support, ticket resolution, and managing the IT Service Portal.
  • The incumbent is responsible for providing technical support to students, faculty, and staff while analyzing and troubleshooting reported issues across various applications.
  • The organization offers a generous benefits package including 11 paid holidays, pension plans, low-cost medical insurance, and a tuition waiver program.

Matching Summary

The position provides lead direction for day-to-day service desk operations including customer support, ticket resolution, and managing the IT Service Portal.

Salary

Base: $28.18 - $45.82 hourly; Bonus/Equity: Not specified; Benefits: Pension, 403(b)/457(b), tuition waiver, medical/dental

Skills & Requirements

Must-have

  • 3 years technical support experience
  • ServiceNow Remedy or TeamDynamix
  • Active Directory and Office 365
  • Ticket management and asset management
  • Cross-functional team collaboration

Nice-to-have

  • IT Service Management tool administration
  • Higher education environment experience
  • ITIL Foundations training and certification
  • Project management best practices
  • Tier 2 technical support experience

Key Requirements

  • Three years of enterprise technical support experience
  • Associate's degree substitutes for 6 months experience
  • Bachelor's degree substitutes for 1 year experience
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter