Center Of Excellence, Customer Success Manager

IKSB

North Sydney, Australia
Fully remote
Customer success or account management experience
Experience with crm systems like salesforce or gainsight
Workday adaptive planning knowledge
The Customer Success Manager plays a critical role in helping customers realize the full potential of their Workday Planning investment by driving adoption, quantifying value, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in helping customers realize the full potential of their Workday Planning investment by driving adoption, quantifying value, and identifying growth opportunities.
  • Workday fosters a culture rooted in integrity, empathy, and shared enthusiasm, supporting employees with tools to grow and the trust to take risks.
  • The role involves close collaboration across Sales, Services, and Product teams to deliver a top-notch planning experience and customer satisfaction.

Matching Summary

The Customer Success Manager plays a critical role in helping customers realize the full potential of their Workday Planning investment by driving adoption, quantifying value, and identifying growth opportunities.

Skills & Requirements

Must-have

  • Customer Success or Account Management experience
  • Experience with CRM systems like Salesforce or Gainsight
  • Workday Adaptive Planning knowledge
  • Strong executive communication skills
  • Collaboration with Sales and Services teams
  • Driving customer adoption and retention

Nice-to-have

  • Understanding of FP&A processes
  • Business transformation facilitation
  • Building strong internal and external relationships
  • Empathy and integrity driven culture
  • Flexible work environment
  • Trusted advisor credibility

Key Requirements

  • 3+ years Customer Success or Account Management experience
  • Experience in SaaS or technology environment
  • Experience with CRM systems such as Salesforce or Gainsight
  • Experience with Workday Adaptive Planning or similar tools
  • Strong organizational and critical thinking skills
  • Excellent communication and facilitation skills
  • Ability to collaborate across multiple internal teams

Work Rights

Not specified

Tailored Resume

Cover Letter