Customer Services Deputy Team Lead

werkenbijforfarmers.nl

Exeter, United Kingdom
Not specified (likely hybrid or onsite based on location)
Customer service leadership
Daily operations management
Team performance management
The Customer Services Deputy Team Lead position at ForFarmers involves overseeing customer service operations at their Exeter and Carmarthen locations, ensuring high-quality service delivery and team performance. The role requires strong leadership and communication skills, with a focus on problem-solving, relationship management, and continuous improvement

Job Summary

  • This role involves deputy responsibility for customer service representatives and responsibility for daily operations within Customer Services, aiming to provide the highest levels of customer service.
  • The purpose of the job is to deliver world-class tailored customer service, support the Team Lead in managing team performance, and act as an escalation point for problem-solving and issue resolution.
  • Key accountabilities include managing reporting requirements, investigating and solving customer problems, and hands-on leadership of the customer service team with a focus on motivation and training via KPIs.

Matching Summary

Match Score: 85

The Customer Services Deputy Team Lead position at ForFarmers involves overseeing customer service operations at their Exeter and Carmarthen locations, ensuring high-quality service delivery and team performance. The role requires strong leadership and communication skills, with a focus on problem-solving, relationship management, and continuous improvement.

Skills & Requirements

Must-have

  • Customer service leadership
  • Daily operations management
  • Team performance management
  • Escalation point for issues
  • Complaint handling process
  • Continuous improvement approach

Nice-to-have

  • Enhancing service level
  • Building strong relationships
  • Motivating and training team
  • Leading by example
  • Empathetic and considerate

Key Requirements

  • Experience in Customer Experience role with leadership skills
  • Ability to work accurately and professionally under pressure
  • Exceptional attention to detail and organisational skills
  • Strong communication and relationship management skills
  • Strong influencing skills
  • SAP / Excel desirable
  • Problem solving skills
  • Ability to receive and provide constructive feedback

Work Rights

Not specified

Tailored Resume

Cover Letter