Associate Iii, Customer Support (deployment Services)

INGRAM MICRO

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Manage work orders and service requests
Monitor deployment center inbox
Handle customer and technician communications
** Ingram Micro is seeking an Associate III for Customer Support within its Deployment Services team. This hybrid position involves overseeing deployment processes, managing communications with customers and technicians, and ensuring timely project completion. **

Job Summary

  • The Deployment Center Associate III plays a crucial role in managing the check-in, check-out, and follow-up processes for various sites scheduled for deployment.
  • This position involves monitoring the Deployment Center inbox, handling customer and technician emails, and overseeing work orders from platforms such as Field Nation and Work Market.
  • Additionally, this role involves making confirmation calls, uploading documents and deliverables, and managing technician invoices and payback records.

Matching Summary

Match Score: 75

** Ingram Micro is seeking an Associate III for Customer Support within its Deployment Services team. This hybrid position involves overseeing deployment processes, managing communications with customers and technicians, and ensuring timely project completion. **

Skills & Requirements

Must-have

  • Manage work orders and service requests
  • Monitor Deployment Center inbox
  • Handle customer and technician communications
  • Process technician invoices and payback
  • Upload project deliverables and documentation
  • Daily PSA Tool Update

Nice-to-have

  • Accelerate career in technology
  • Drive the world's technology
  • Shape the future of IT
  • Make technology happen in surprising ways

Key Requirements

  • Associate III level experience
  • Experience with Field Nation and Work Market platforms
  • Proficiency in order entry and billing processes
  • Experience with CRM and ticketing systems

Work Rights

Not specified

Tailored Resume

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