1+ years customer service or healthcare experience
Epic cadence scheduling system knowledge
The Patient Service Representative is a critical member of the physician's care team responsible for creating a seamless patient experience within an ambulatory clinic
Job Summary
The Patient Service Representative is a critical member of the physician's care team responsible for creating a seamless patient experience within an ambulatory clinic.
Key duties include managing high-volume patient check-ins, scheduling appointments using Epic Cadence, and collecting point-of-service payments like copays and deductibles.
The role requires maintaining strict patient confidentiality, following Health System policies, and supporting patients through MyChart activation and self-check-in processes.
Matching Summary
The Patient Service Representative is a critical member of the physician's care team responsible for creating a seamless patient experience within an ambulatory clinic.
Skills & Requirements
Must-have
High school graduate or GED required
1+ years customer service or healthcare experience
Epic Cadence scheduling system knowledge
MyChart activation and support skills
Insurance verification and copay collection
Nice-to-have
College coursework towards Associate's degree
Bilingual language proficiency
Experience with EMR systems
Strong problem resolution skills
Team collaboration in ambulatory clinic
Key Requirements
High School Graduate or GED
1 or more years customer service or health care experience