Customer Support Specialist L2

CharterUP

Remote, US
Base: $28.85 usd ph; bonus/equity: not specified; ...
Remote
2-4 years customer service experience
Live trip monitoring and operations
Real-time problem solving skills
CharterUP is seeking a Customer Support Specialist Level 2 to enhance its Service Operations team, focusing on delivering exceptional customer service while managing complex service issues and live trip operations in a remote setting. The ideal candidate should possess 2-4 years of relevant experience, strong communication skills, and problem-solving abilities

Job Summary

  • CharterUP is transforming the $450+ billion group transportation market with an AI-native platform.
  • The role involves serving as a primary point of contact for customers and internal stakeholders during active trips.
  • Employees receive comprehensive health benefits, 15 PTO days, and a 401(k) plan with company matching.

Matching Summary

Match Score: 85

CharterUP is seeking a Customer Support Specialist Level 2 to enhance its Service Operations team, focusing on delivering exceptional customer service while managing complex service issues and live trip operations in a remote setting. The ideal candidate should possess 2-4 years of relevant experience, strong communication skills, and problem-solving abilities.

Salary

Base: $28.85 USD per hour; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental, vision, 401(k), 15 PTO days

Skills & Requirements

Must-have

  • 2-4 years customer service experience
  • Live trip monitoring and operations
  • Real-time problem solving skills
  • Flexible to work nights and weekends

Nice-to-have

  • Experience in logistics or transportation
  • Strong written and verbal communication
  • Proactive and detail-oriented mindset
  • Ability to manage multiple stakeholders

Key Requirements

  • 2–4 years of customer service or operations experience
  • Reside in one of the approved US states
  • Strong organizational and time management skills

Work Rights

Must reside in one of the 19 approved US states

Tailored Resume

Cover Letter