It Support Manager

Leidos UK

Base: $82,550.00 - $149,225.00; bonus/equity: not ...
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Oversee end-to-end service desk operations
Manage staffing plans and queue health
Ensure sla and kli compliance reporting
** Leidos UK is seeking an IT Support Manager to oversee the SEC ISS Customer Service Desk operations, ensuring high-quality incident management and service delivery in a hybrid work environment. The role requires extensive experience in IT support, service desk management, and ITIL practices, with a focus on continuous improvement and customer satisfaction. **

Job Summary

  • The IT Support Manager leads SEC ISS Customer Service Desk operations serving as the single point of contact for incident reporting.
  • This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements.
  • Leidos recruits individuals who disrupt, provoke, and refuse to fail to outthink and outpace the status quo.

Matching Summary

Match Score: 75

** Leidos UK is seeking an IT Support Manager to oversee the SEC ISS Customer Service Desk operations, ensuring high-quality incident management and service delivery in a hybrid work environment. The role requires extensive experience in IT support, service desk management, and ITIL practices, with a focus on continuous improvement and customer satisfaction. **

Salary

Base: $82,550.00 - $149,225.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Oversee end-to-end Service Desk operations
  • Manage staffing plans and queue health
  • Ensure SLA and KLI compliance reporting
  • Lead incident prioritization and escalation
  • Maintain operational readiness for support channels

Nice-to-have

  • Foster collaboration across functional teams
  • Drive root-cause remediation strategies
  • Improve customer satisfaction metrics
  • Implement process improvements in ITSM
  • Experience with hybrid team environments

Key Requirements

  • U.S. citizenship only (no dual citizenship)
  • Ability to obtain SEC Public Trust clearance
  • Bachelor's degree or equivalent experience
  • 8+ years in IT support and enterprise operations
  • 5+ years managing service desk operations
  • Experience applying ITIL-based practices

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter