Supervisor Customer Services – Contract Administration

PPD (Thermo Fisher)

Manila, Philippines
4+ years customer service experience
2+ years people management experience
Bachelor's or master's degree required
The position is responsible for the daily operations of the team and ensuring highest working standards are delivered in all aspects of customer service

Job Summary

  • The position is responsible for the daily operations of the team and ensuring highest working standards are delivered in all aspects of customer service.
  • The role requires communicating cross-functionally with departments such as Finance, Logistics, Sales, and Legal to support key Customer Care strategies.
  • This opportunity offers excellent career growth for a self-starter who can drive customer loyalty and maximize business performance.

Matching Summary

The position is responsible for the daily operations of the team and ensuring highest working standards are delivered in all aspects of customer service.

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • 2+ years people management experience
  • Bachelor's or Master's degree required
  • ERP system knowledge
  • Advanced Microsoft Office skills
  • Process improvement mindset

Nice-to-have

  • European language knowledge
  • Technical environment experience
  • Matrix organization experience
  • Self-motivated team player
  • Positive attitude and enthusiasm

Key Requirements

  • 4+ years relevant customer service experience
  • 2+ years people management experience
  • Bachelor's or Master's Degree
  • Fluency in English language
  • Experience with ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter