Manager, Falcon Complete (remote, Gbr)

CrowdStrike UK

Remote, United Kingdom
Hybrid
Manage technical analyst teams
Deliver managed security service
Incident response and investigation
Manage a team of technical analysts to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations

Job Summary

  • Manage a team of technical analysts to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations.
  • Provide oversight and guidance for the response, investigation, and resolution of security incidents for customers.
  • Market leader in compensation and equity awards, comprehensive physical and mental wellness programs, and competitive vacation and holidays for recharge.

Matching Summary

Manage a team of technical analysts to deliver the Falcon Complete managed service according to operational objectives and SLAs, whilst seeking to increase the effectiveness and efficiency of operations.

Skills & Requirements

Must-have

  • Manage technical analyst teams
  • Deliver managed security service
  • Incident response and investigation
  • Customer service and liaison
  • Develop internal processes
  • Lead technical teams

Nice-to-have

  • Continuous improvement mindset
  • Mission-driven company culture
  • Passion for innovation
  • Fanatical customer commitment

Key Requirements

  • Management of operational teams
  • Incident handling experience
  • Incident remediation understanding
  • Forensic analysis background
  • Network, cloud or infrastructure operations
  • Experience leading and coaching technical teams
  • Experience managing or leading incidents
  • Ability to handle high pressure situations
  • Strong verbal and written communication skills
  • Customer service skills

Work Rights

Not specified

Tailored Resume

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